|
SongbirdGarden.com stands behind its products
and excellent customer service. Our experienced merchandising team searches
for unique, high-quality and affordable items with creative designs inspired
by nature. We offer the very best and latest products the birding and garden
décor industry has to offer.
Shop
our online store with complete confidence!
Our Guarantee
and
Return Policy |
10-Day Inspection Period
If your selection of any product does not meet your expectation, simply return
it within our 10-day inspection period from the date it was received for a
prompt refund or store credit of your purchase price less a 20% restocking
fee, originating shipping, handling and order processing charges; customer
pays return shipping costs. All returned items must be unused and in new “resalable”
condition with original packaging along with corresponding paperwork, warranties,
etc. We reserve the right to refuse returns if the above conditions are not
met. For items received defective or damaged in shipping, please see instructions
below.
Exceptions: Special orders, live insects, bait/composting
worms, books, posters, CDs, software, electronics, cameras, optics/binoculars,
and handcrafted products such as edible bird feeders, wreaths and other perishable
items are non-returnable and non-refundable; however, a replacement may be sent
at no charge if any item(s) arrives defective or damaged in shipping. This determination
will be made at the discretion of our shipping department.
Merchandise shipments refused by the customer,
or returned as non-defective are subject to a 20% restocking fee, plus all shipping
and handling charges.
All returns must first be authorized. For return
authorization, please email us at returns@songbirdgarden.com
- Many of our products are shipped from different warehouse
locations, or directly from the manufacturer. Please notify us first that
you wish to return an item so that we may confirm the proper shipping address.
- Please provide us with your name, address, phone number,
original order number, the item you wish to return, and your reason for
return.
- Please indicate whether you want a credit card refund or
store credit. In the event of a store credit the 20% restocking fee applies;
however, the handling and order processing fee is waived.
- We will contact you with specific return instructions
including shipping and package handling information.
- Please insure all returned packages, as we are not responsible
for loss or damage in shipping.
- Refund or store credit will be made upon inspection of
returned items. Please allow up to 15 business days for refunds or credits
to be issued.
- Unauthorized returns or items returned used, damaged,
or not in their original condition and packaging may result in a delayed
refund, partial refund or store credit based on the condition of the item.
We have the right to give a limited refund or store credit, or to not issue
a refund if the item is in unacceptable condition. The customer will be
responsible for return shipping costs if they request the item be returned
back to them.
- If the credit card used on your purchase has expired,
we cannot refund your credit account; instead we will issue a store credit.
- Items sold with free shipping (excluding live insects/worms)
may be returned; however, the customer will incur the actual original shipping
and handling costs when the item is returned.
Defective, Missing or Damaged Items?
In the event of defective or damaged items in shipping,
you will need to do the following:
- Email us within two business days of receipt at returns@songbirdgarden.com
- Please provide us with your name, address, phone, original
order number, and a brief description of the damage as well as the condition
of any packaging.
- Do not throw anything away! Please keep all items, boxes,
and packing material shipped to you for inspection.
- If the exterior box is damaged (UPS, FedEx or other), keep
the box as evidence and contact us.
- If the exterior box looks fine but the item is broken due
to improper packing, keep everything as evidence and contact us.
- You may be contacted by the package carrier to inspect
the damaged goods before settling a claim. Hold on to defective items for
up to 14 business days in the event a return tag is issued.
- A replacement of the same or similar item will be shipped
as soon as possible at no charge.
In the event of incomplete or missing items, you
will need to do the following:
- Email us within 2 business days of receipt at returns@songbirdgarden.com
- Please provide us with your name, address, phone, original
order number, and a brief description of the incomplete or missing items.
- Carefully remove and inspect all packing material from
the shipping box to confirm that the item was not hidden from view. Occasionally
smaller items are nested inside other items to protect them during shipping.
- If your order was shipped in multiple boxes, it would be
helpful to check the tracking information to verify that all packages have
been delivered.
- The missing item tracking procedure typically takes up
to 14 business days to complete and consists of inventory and package weight
verification, and carrier investigation. You may be contacted by the package
carrier (UPS, FedEx or other) during this time.
- A replacement for the missing item will be shipped as soon
as possible.
Warranty Items
Many of the products we offer include limited or
even lifetime manufacturer warranties or guarantees. Please complete all warranty
registrations that come with purchased products. In the event of a defective
or damaged product, please email us at returns@songbirdgarden.com
and we will provide you with the proper information. We stand behind our products
and commitment to customer service. If you have any questions, don’t hesitate
to email us at customerservice@songbirdgarden.com.
Please Note: Many email services and (ISPs) Internet
Service Providers have put blocking or “Spam” filtering systems
in place to protect you from email that you didn't ask for. However, these same
systems may inadvertently filter email you would like to receive -- including
emails from Songbird Garden. If your email settings are set to block unfamiliar
email through a Spam filter you may not receive our correspondence. Please check
your Spam folder carefully! It is important that we be able to reach you in
case of a problem with the order. If you suspect you are having problems receiving
our emails, we suggest you contact your (ISP) Internet Service Provider for
help.
|
